Privacy Policy

Effective date: 1 November 2026

This policy explains how Suren Software Private Limited ("MyHindupur", "we") collects and uses your personal data when you use the MyHindupur website and app. We process your data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Data we collect

• Account details: name, mobile number, and email if you add one.
• Addresses and location: the delivery addresses you save, and your device's location when you allow it, so we can show shops that deliver to you and guide the delivery partner.
• Orders: what you ordered, from which shop, amounts, payment method and order status.
• Payments: if you pay online, our payment partner Razorpay processes your payment. We receive the payment status and a reference, not your full card or UPI PIN details.
• Support: messages, calls and photos you send us about an order.
• Device and usage: device type, app version, notification token, and how you use the app (for example, which screens load slowly), collected through tools such as Google Firebase.

2. Why we use it

• To create your account and sign you in with an OTP.
• To take, deliver and support your orders, including sharing them with the shop and delivery partner.
• To send order updates and, if you agree, offers. You can turn off offers anytime.
• To prevent fraud and misuse, and keep the platform secure.
• To meet legal duties, such as tax and accounting records.
• To understand and improve our service.

3. Who we share it with

• The shop you order from: your name, phone number, order details and delivery address.
• The delivery partner for your order: your name, phone number, address and the location needed to deliver.
• Service providers who help us run MyHindupur, under contracts that protect your data: hosting and cloud backup, Google (Firebase sign-in, notifications, maps), Razorpay (payments), SMS and email providers. Some may process data outside India, as the law allows.
• Authorities, when the law requires it.

We do not sell your personal data.

4. How long we keep it

We keep your account data while your account is active. Order and payment records are kept for as long as tax and accounting laws require, even after you delete your account. Other data is deleted or anonymised when no longer needed.

5. Your rights

You can:

• see and correct your details in the app;
• ask for a summary of the personal data we hold about you;
• withdraw consent for optional uses, such as offers;
• delete your account in the app (Profile → Delete account) or by writing to us;
• nominate a person to exercise your rights if you die or become unable to;
• complain to our Grievance Officer, and then to the Data Protection Board of India.

6. Security

We use encrypted connections (HTTPS), access controls and encrypted backups. No system is perfectly secure; if a breach affects your data, we will inform you and the authorities as the law requires.

7. Children

MyHindupur is not meant for children under 18 without a parent or guardian. We do not knowingly target children or track their behaviour for advertising.

8. Contact

Grievance Officer: P Surendra Babu
Suren Software Private Limited, D No 6, Cholasamudram Village, Lepakshi Mandal, Sri Sathya Sai District, Andhra Pradesh 515331
Email: grievance@myhindupur.com · Phone: +91 7816045558

We may update this policy and will post the new version here with a new effective date.