Return & Refund Policy
Learn about our return process and refund conditions.
Effective date: 1 November 2026
We want every MyHindupur order to arrive right. If something goes wrong, here is what you can expect.
1. Cancelling an order
- Before the shop accepts it: cancel free in the app. Any online payment is refunded in full.
- Restaurants and bakeries, after the shop accepts: the food is already being prepared, so the order usually cannot be cancelled or refunded. Contact support and we will try to help.
- Fashion, after the shop accepts: you can cancel until the order is picked up for delivery.
- If the shop or MyHindupur cancels (for example, an item is out of stock or no delivery partner is available), you get a full refund, including the delivery fee.
2. Problems with food and bakery orders
If items are missing, wrong, damaged, spilled, or not fit to eat, tell us within 2 hours of delivery through Help in the app or at +91 7816045558. Please share photos of the items and packaging. After checking, we will offer a refund, replacement or wallet credit for the affected items.
Food and bakery items cannot be returned for change of mind or taste preference.
3. Returns for fashion orders
You can return or exchange fashion items within 7 days of delivery if:
- they are unused and unwashed, with original tags and packaging;
- they are wrong, damaged or defective, or the size doesn't fit.
These cannot be returned unless they are wrong or defective: innerwear, socks, swimwear, items altered or customised for you, and items marked "final sale" or "non-returnable".
Request a return in the app under the order. We will arrange a pickup or ask you to drop the item at the store, and the store checks the item before the refund or exchange. Exchanges depend on stock.
4. How refunds are paid
| How you paid | How we refund | Time after approval |
|---|---|---|
| Online (UPI, card, wallet) | To the same payment method | 5–7 working days; your bank may take longer to show it |
| Cash on delivery | To your MyHindupur wallet, or by UPI or bank transfer if you ask | 5–7 working days |
| MyHindupur wallet | Back to your wallet | Within 24 hours |
5. When refunds don't apply
- You gave a wrong address or phone number, or couldn't be reached at delivery.
- You refused a correct order at the door. We may charge the delivery fee on your next order, or limit cash on delivery on your account.
- The issue was reported after the time limits above.
6. Contact
Help in the app, +91 7816045558, or support@myhindupur.com. If you are not satisfied, contact our Grievance Officer, P Surendra Babu, at grievance@myhindupur.com.